Teleperformance, a global leader in digital business services, today announced that its AI-driven digital solution, which streamlines clients’ back-office operational processes, has received top honors at the Globee® 2024 Golden Bridge Awards®. The technology tool won Gold in the Best New Product or Service Innovation in Technology category for enabling faster, more efficient back-office operations, significantly improving customer experience and enabling stronger, more empathetic customer expert engagement with customers.
Teleperformance’s AI-driven digital solution is a comprehensive, scalable platform designed to manage the entire customer expert lifecycle and optimize operational performance. An integrated suite of applications powers back-office operations for better, more compassionate customer care. By consolidating disparate processes into a single sign-on platform, the solution provides a comprehensive 360-degree view of customer expert performance, operational efficiency, and customer interactions.
Clients using the solution report significant improvements to their customer care programs, including up to 35% faster handle times, significant reductions in customer escalations, and more personalized customer care. These advancements are driven by enhanced real-time insights into customer interactions with customer experts, leading to stronger, more empathetic engagement.
Our back-office solutions have been successfully deployed across a variety of industries including banking, financial services, insurance, healthcare, travel, retail and technology as well as critical services such as reliability and safety.
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